So, my name is Heidi, and I’m married to my wonderful, supportive husband, Paul. We’re coming up to our 30th wedding anniversary (yikes—time flies so quickly!).
We have two amazing daughters, whom we are immensely proud of.
Paul and I are from different parts of the Midlands, but we met in Southampton and have stayed in our much-loved Hampshire ever since.
What Led Me to Start Changes...
First and foremost, I must say that I am not a speech therapist. I haven’t been to university to study stammering—my experience comes from living it. I have had a stammer since childhood, which I now control using my Changes technique.
My stammer started when I was young, and during that time, I attended speech therapy. I remember not liking it as a child—not liking the fact that I was taken out of school, feeling different because of it.
I also remember going to elocution lessons as a child. There was a lovely lady in an old-fashioned house who spoke what we would call "The Queen’s English." She focused on pronunciation and reading poetry—many poems by A.A. Milne. I remember enjoying the poems, and to be honest, I still use one of them, repeating it over and over when I can’t sleep. Looking back as an adult, I’d say this was a good experience in terms of pronunciation and enunciation, but it didn’t really help with my stammer.
Teenage Years – Speech Therapy and Hypnosis
As a teenager, I went through different types of speech therapy. They were always trying new approaches. I preferred group therapy over one-to-one sessions—I felt I got more out of it because we all understood each other. It also helped that we had a giggle now and then. Some of the things they got us to do were a tad out there, and there was no way you’d use them in the real world. They were uncomfortable enough in a room full of fellow stammerers, let alone outside!
One vivid memory from speech therapy (in the 1980s) still stands out. We were told it was time for a coffee break, and we all lined up to select a drink. Then they lined up a selection of chocolate bars on the table and told us we had to ask for a chocolate bar by name—without stammering—to be able to have one.
Now, this was a group of teenagers, attending speech therapy in the summer holidays, who had all experienced ridicule and humiliation at some point. Having to “perform” to receive a treat, did not sit well with me. That feeling still lingers. I recall a few of us just saying we didn’t want one, making a silent point. I also remember one boy being teased by others when he stammered while asking. So unfair—so awful to be teased by people going through the same thing. That wasn’t okay.
I’m sure the speech therapist thought they were helping, but making people feel that way, in what was supposed to be a safe space, wasn’t right. Even now, typing this, I can still feel it in my stomach. Thankfully, I’m sure this kind of therapy doesn’t happen anymore.
I also tried hypnosis in my teens. It was a different experience—nice to have some quiet relaxation time (I grew up with brothers! 😊). But in terms of my speech, it didn’t really help. The sessions were focused on taking me back to my younger self to find the cause of my stammer. But for many children, stammering simply starts without a specific cause.
My parents were incredibly supportive and always looking for new ways to help me.
City Lit, London – A Turning Point
In my teens, I was referred to City Lit in London. This was during the 80s—another group course, but an intensive one, held daily over a few weeks. I stayed in London with my relatives.
I loved that it was a group. I met some pretty amazing people—without them, I probably would have left a few times! There were also a couple of fantastic speech therapists. One was a wonderful man called Tom, and the other was a lovely lady from Scotland (whose name will come to me the moment I post this! 😊).
This course gave me more confidence than technique. It was about accepting my stammer rather than hiding away. It empowered me to do more for myself—to become a more independent speaker instead of letting others speak for me. I stopped holding back as much, and that was a huge step forward.
In June 1989, I moved down to Southampton to work in a hotel. I love looking back on this time—it really makes me smile and fills me with pride. Moving to a new town, starting a new job, and having no family or friends around was a real challenge, but one I was excited to take on.
I originally planned to stay for just three months—just a bit of an adventure—but I never left. I fell in love with Hampshire, loved the job (which was completely different from anything I’d done before), and worked my way up to Conference and Banqueting Manager.
I had some of the best times here, though it wasn’t without its challenges. I met some incredible people, many of whom became lifelong friends—including my wonderful husband, who I met at the hotel.
Speech Therapy & Courses
The next speech therapy I had was in Southampton, where I was told they rarely had adults who stammer attending their department. I quickly realised this when, as part of the therapy, I was handed a children’s reading book—with about five words per page—to read aloud. You won’t be surprised to hear that I didn’t return.
As an adult, I then joined the McGuire Programme. My first point of contact was Anne Blight (who later founded Starfish). Back then, Anne was the Regional Director—so supportive and encouraging. The McGuire Programme teaches costal breathing—breathing.
The difference in my speech during the course was really good—but it was hard work. I remember speaking with Anne about the effort it required, and she said, "It is hard work." I replied, "So is stammering." I don’t think people realise just how exhausting stammering can be.
Around a year after I joined the programme, Anne sadly left. To my complete surprise, Dave McGuire asked me to take over as Regional Director—essentially becoming the main point of contact for the UK and organising all the courses. I had never done anything like that before. I was simply given a few phone numbers of course members, some new enquiries, a computer—and off I went!
It was daunting but exciting, and what an achievement it was to set up everything—from running courses and handling enquiries to doing TV, newspaper, and radio interviews. I will always be grateful to Dave for seeing something in me and giving me that opportunity. I truly loved helping and supporting fellow stammerers, and I made lifelong friends along the way.
In 2003, I left the McGuire Programme to focus on being a mummy to my two daughters. Naturally, my speech suffered, as I was no longer part of the courses or the support network.
A New Approach—A Natural Discovery
In 2004, purely by chance, I came across an article in a magazine. It explained how a relaxation breathing technique had helped a cancer patient manage stress during a difficult time.
It made me wonder—if this gentler, calmer breathing technique could also help me control my speech?
So, I started practicing it. I combined it with other techniques and tools and quickly realised—it worked! It felt natural, calming, and I loved it. The added bonus? As I researched this type of breathing, I discovered all its incredible health benefits, making it even more appealing.
Wanting to see if this approach helped others too, I ran a pilot course. It was incredible to be back doing what I loved—helping fellow stammerers gain control over their speech.
I was all set to launch my courses in 2004… but due to unforeseen family circumstances, I had to put my plans on hold.
I tried again a couple of times, but life had other plans. The timing just wasn’t right.
A Detour—From Speech to Cakes!
While my girls were at school, I decided to start a children’s party food business—something I could do around my family. What started as a small venture quickly expanded into catering for buffets, parties, and eventually, bespoke cake-making.
I went from baking simple fairy cakes to creating artistic cupcakes and wedding cakes. It kept me busy and allowed me to work around my children, but throughout this time, I never stopped supporting fellow stammerers. There was always someone I was helping and supporting, always with the plan to start my own courses.
I did one-to-one sessions with friends I had met over the years—fellow stammerers who wanted support. This never stopped being my passion.
As my cake business grew (and even won awards!), I started to notice something… I wasn’t talking as much as I liked. Cake-making is a very solitary business—not ideal for someone who needs to talk to keep their speech strong.
Meanwhile, my girls had grown up into incredible young women, achieving amazing things (proud mother alert!).
I knew it was time.
Finally—Bringing Changes to Life
Running my cake business meant I was constantly in the kitchen, alone. (Except for talking to myself, of course! 😊). I began taking time off, spacing out my cake orders to give myself room to focus on my real passion.
I started talking more—connecting with family, friends, and even some lovely random strangers. This time enabled me to finally get my courses up and running.
To strengthen my knowledge, I also completed a diploma in Professional Relaxation Therapy—which perfectly complements the breathing technique I now teach. This has been such a valuable tool, both for myself and for the Changes courses.
After many years of my dream being on the back burner, the time was finally right. And so, Changes was launched.
As I’ve mentioned before — I’m not a speech therapist. I am a stammerer who has learned to control my speech using my Changes Technique. This is not a cure, as we know there is no known cure for stammering. Of course, I can still have the occasional hiccup or stumble — I am a stammerer, controlling my speech using the Changes Technique. I’m passionate about sharing my technique with fellow stammerers, empowering them to take control of their own speech and gain confidence.
I have years of experience—teaching on courses, working one-to-one, coaching, and supporting fellow stammerers. Alongside that, I teach relaxation therapy, which has been invaluable.
I cannot wait to welcome you onto one of my courses and help you on your journey.
Love what you do – Do what you love
Heidi
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