Last Updated: 13th March 2025]

1.Introduction 

Welcome to Changes. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and book our courses.

2. Information We Collect

When you book a course with us, we collect the following personal information:
• Full name
• Contact details (email address, phone number, postal address)
• Payment details (no sensitive payment information is stored, as payment is made via bank transfer)
• Medical information (if voluntarily provided for accessibility or support needs)
• Accommodation preferences (if booking a hotel through us)
• Speech-related history (including previous therapy and personal experiences with speech, if voluntarily shared, to help tailor course support)

3. How We Use Your Information

We use the collected data to:

• Process and manage your booking
• Communicate with you regarding course details
• Arrange hotel accommodation (with your consent)
• Provide support and respond to inquiries
• Issue invoices and payment confirmations
• Send newsletters, updates, and relevant information about future courses and events (you may opt out at any time)
• Improve our services
• Comply with legal obligations

5. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your information with trusted third-party service providers for the following purposes:

• Zoho: Used for generating invoices and managing payments.
• IONOS Used for sending newsletters and updates (you can opt out at any time).
• Hotel Accommodation: As part of your course booking, we will arrange your accommodation and share the necessary details with the hotel. During the booking process, you will be required to provide explicit consent by ticking a box, confirming your authorization for us to share your details with the hotel.
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests from public authorities (e.g., court orders, regulatory bodies)

6. Data Retention
We retain your personal information for as long as you remain a participant in our courses or express interest in receiving updates about future courses and events. Since many participants continue with our courses for several years, we will keep your details on file to provide ongoing support, course updates, and related communications.

If at any point you wish to stop receiving updates or have your details removed from our records, you can request this by contacting us, and we will securely delete your information in accordance with data protection regulations.

7. Your Rights Under GDPR Under the General Data Protection Regulation (GDPR), you have the right to:

• Access, update, or delete your personal data
• Withdraw consent at any time
• Object to processing of your data
• Request a copy of your stored data
• Lodge a complaint with a data protection authority

8. Security of Your Information We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

9. Cookies and Tracking Technologies Our website may use cookies to enhance user experience. You can adjust your cookie preferences through your browser settings.

10. Contact Us If you have any questions or concerns regarding this Privacy Policy, please contact us at: Changesforstammerers@gmail.com

By using our website and booking our courses, you agree to the terms outlined in this Privacy Policy.